ALGEMENE VOORWAARDEN

Terms & Conditions

Stitching Stories is registered at the Amsterdam Chamber of Commerce.
Chamber of Commerce number: 74551426


VAT number: NL002352947B01

E-mail: info@stitchingstories.nl

Phone: + 310 (6) 36 00 28 10

Stitching Stories Atelier (by appointment only)

Broedplaats Bogota Atelier CE9 Haarlemmerstraatweg 79 1165 MK Halfweg-Zwanenbrug, The Netherlands.

 
Clause 1. General   
1.1 The General Terms and Conditions of Stitching Stories apply to all offers, products, orders, agreements and deliveries of Stitching Stories. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at info@stitchingstories.nl

 


Clause 2. Agreement and Order   
2.1 The agreement becomes binding at the time you place your order. Stitching Stories will process your order after you have paid. Until that time, Stitching Stories will remain the full owner of the product(s).  
2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details* of your order. If you need an invoice including VAT please send an e-mail to info@stitchingstories.nl 
2.3 All images and specifications are an indication. Every product is handmade so variation may occur. If a product does not meet your expectation it may not be a reason to file a claim.  

Details* this also includes the time it will take to make your order. Most of the items are made after you have placed your order. The process can take one to four weeks. We will keep close contact with you and keep you informed about the status of your product. Know that it is made with love, care and personally for you.

 

Clause 3. Payment and Payment Methods
3.1 You can choose from the following secure payment methods: Ideal, PayPal and Credit card; Mastercard & VISA.  
3.2 If Stitching Stories, accidentally, has an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt, even though you already ordered the article. If Stitching Stories has an error on www.stitchingstories.nl leading to an incorrect advertised price, we have the right to change the purchase price even after you have ordered the article.
3.3 All product prices shown on www.stitchingstoroes.nl are including taxes but excluding shipping costs. Except for in situations referenced in Clause 3.2* 
3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without www.stitchingstoroes.nl or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

 

Clause 4. Delivery
4.1 Stitching Stories delivers all packages through a courier service, with Post NL or other certified transporters in the Netherlands.
4.2 If you accidentally entered an incorrect delivery address or are not home when Post NL has tried to deliver the package – and there are therefore extra costs – Stitching Stories passes these additional costs onto you.
4.3 Stitching Stories will send the order as quickly as possible after payment has been received. The delivery time on our item is based on the production time needed for quality control. Stitching Stories always strives to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or for unforeseen complications) you will be notified about this immediately. All orders within the Netherlands carried by PostNL will be provided with a track&trace code. This track&trace code will be sent to you by email by PostNL right after your package has been shipped out. PostNL states to deliver packages within 2 business days after you received the track&trace code. This information is an indication provided by PostNL and we do not guarantee any delivery time based on this information. Please note we are not responsible for any delays, damage or loss once the package has left our studio and is transferred to our carrier.
4.4 Up to the delivery, Stitching Stories bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
4.5 Please note that the delivery times in clause 5 are estimated. If a product does not arrive within the estimated arrival date, it is not possible to make a claim. However, Stitching Stories will always do everything in its power to make sure your order arrives on time.

 

Clause 5. Approval period
5.1 Stitching Stories strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to info@stitchingstories.nl. We will try our best to solve any problems but will not guarantee a credit voucher. Stitching Stories will decide on a case by case basis on how to solve the problem due to quality or quantity.

 

Clause 6. Returns & Exchanges  
6.1 We, of course, hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product. 
All accepted returned items will be given store credit. No cash refunds.
6.2 The return form always has to be included in the box. And in original state.

6.3 You can send the package with the return form to:
Stitching Stories Atelier 

Broedplaats Bogota Atelier CE9 Haarlemmerstraatweg 79 1165 MK Halfweg-Zwanenbrug, The Netherlands. 
6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is damaged from a manufacturing error).
6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.
6.6 The refund will take place after receipt and inspection within 14 working days from the day that your returned package arrived back in our warehouse.

 

Clause 7. Warranty
7.1 After the fourteen-day approval period (clause 6.1) Stitching Stories gives a warranty of two months on the quality of the product.
• If it is possible to repair the product, we will repair it
• If it is not possible to repair the product, we will provide you with a new item
7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.
7.4 If we repair or replace the item, this can take up to 14 working days unless communicated otherwise.
7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.


Clause 8. Copyright
8.1 All designs, photos and images displayed by Stitching Stories are copyrighted. Without written permission from Stitching Stories, photos and graphics cannot be reproduced and publicly used. For more information please contact info@stitchingstories.nl

 

Clause 9. Disputes
9.1 All legal relations are exclusively governed by Dutch law.
9.2 Do you have a comment or question? Please send an e-mail to info@stitchingstories.nl and we will contact you.   
These Terms and Conditions were last updated and became effective on 17-02-2021.